Conveyancing with Judge Law: how it works

Conveyancing client guide

Buying or selling a home has many steps, and much of the work happens out of sight. This guide explains the conveyancing process, who is involved, how we keep you updated and what we need from you.

Last reviewed: October 2026

The conveyancing process is the legal work that moves a home from one owner to another. A lot of it happens between solicitors, lenders, the council and HM Land Registry, so progress can be hard to see from the outside. This page explains what is going on at each point and what we need from you, so you know where your matter stands.

If a word is unfamiliar, our guide to common property terms explains it in plain English.

Choose your guide

We have written a step-by-step guide for each type of matter. The buying and selling guides follow the same stages, in the same order, as the progress emails we send you.

Buying and selling at the same time? Read both guides. Your sale and your purchase are linked, and they usually exchange and complete on the same day, because the money from your sale pays for your purchase. Exchange is when the deal becomes legally binding. Completion is when the money moves and you get the keys.

Who is involved

A home sale or purchase involves more people than most clients expect. Each of them has a part to play, and each of them can affect the timetable.

  • You. You give us your instructions, information and documents, and you sign the legal paperwork.
  • Your conveyancer at Judge Law. A conveyancer is the lawyer who handles the legal side of buying or selling property. Yours checks the property and the paperwork, deals with the other side and keeps you informed.
  • The other side’s solicitor or conveyancer. They act for the person you are buying from or selling to.
  • The estate agents. They agreed the sale, pass messages between buyer and seller, and usually hold the keys on completion day.
  • Your lender and mortgage broker, if you are borrowing. The lender values the property and issues your mortgage offer.
  • The local council and other organisations. They supply the searches, which are reports on the property and the area around it.
  • The freeholder or managing agent, for leasehold properties only. They supply information about the building, the service charge and the lease.
  • HM Land Registry. This is the government body that keeps the official record of who owns land and property in England and Wales.

Because so many people are involved, your matter can be waiting on someone outside our office for days or weeks at a time. That is a normal part of the conveyancing process, and we tell you when it happens.

How we keep you updated

If you are buying or selling, we email you each time your matter reaches a key stage. Each email tells you:

  • what has happened;
  • what comes next;
  • whether you need to do anything.

Each email links to the matching section of these guides, so you can read more about the stage you have reached. Your conveyancer is named in every email, and your replies go straight to them.

What we need from you, and why

We can only move as fast as the information we have. This is a short version of what we usually ask for. The buying checklist and the selling checklist give the full list, stage by stage.

What we needFromWhy we need it
Your signed client care letter and termsEveryoneOur professional rules require us to give you clear information about our terms and costs before we start work.
Photo ID and proof of address, through our online ID checkEveryoneThe Money Laundering Regulations 2017 require it. It also protects you from someone selling or mortgaging your home in your name.
Proof of where your money comes from, such as full bank statements and gift declarationsBuyersThe law requires us to trace every source of money, and lenders require it too. This is the most common reason we have to ask twice.
The property information forms, and any guarantees, certificates and planning documentsSellersThe buyer’s solicitor cannot start without them. Sending them early saves weeks.
Your mortgage details, and news of any change in your circumstancesBuyersYour lender’s conditions must be met before exchange. A change can affect your offer.
Signed legal documents, witnessed correctlyEveryoneWe need them to exchange. A wrongly witnessed deed has to be signed again.
Your deposit and the final balance, as cleared funds and in good timeBuyersWe can only exchange and complete once all the money is in place.
Quick answers to our questionsEveryoneEvery unanswered question pauses your matter.

Before you send us any money, call us on the number you already have for us to confirm our bank details. We will never change them by email, text or phone.

Why it can take longer than expected

Many people expect a home purchase to take a few weeks. In practice, a straightforward freehold purchase in a short chain usually takes 10 to 14 weeks from instruction to completion, and a leasehold purchase often takes 14 to 20 weeks. Some take much longer. These are typical ranges, not promises, and they are the most common source of frustration in the conveyancing process. Here is why.

Most of the waiting happens outside our office

At any point, your matter may be waiting on:

  • the other side’s solicitor;
  • the local council, for the searches;
  • the managing agent, for a leasehold information pack;
  • your lender, for the valuation and the mortgage offer;
  • HM Land Registry, after completion;
  • everyone else in the chain.

A chain moves at the pace of its slowest link

A chain is the line of linked sales and purchases that depend on each other. If you are selling to someone who is also selling, and your seller is also buying, every one of those transactions has to be ready before anyone can exchange. One delayed mortgage offer three houses away holds up everyone.

Questions lead to more questions

A reply from the other side can raise a new question. That is normal, and it is how we protect you from surprises after you have committed.

Missing information is the delay we can most often prevent together

Incomplete bank statements, unreturned forms and unsigned documents are the delays within our joint control. Sending everything we ask for at once, in full, is the most useful thing you can do to keep your matter moving.

Common causes of delay

  • Council search backlogs. Some councils take weeks longer than others to return searches.
  • Leasehold management packs. The freeholder or managing agent sets its own timetable.
  • A down-valuation. This is when the lender’s valuer decides the property is worth less than the price, so the lender may offer to lend less.
  • An expiring mortgage offer. Offers are valid for a limited time, and a renewal can take time.
  • A probate sale. If the seller has died, the people dealing with their estate need legal authority to sell, called a grant of probate (or letters of administration if there is no will), usually before contracts can be exchanged.
  • Unregistered land. If a property has never been recorded at HM Land Registry, the old paper deeds have to be checked by hand.
  • Building work without sign-off. An extension or alteration without the right planning or building regulations approval needs to be resolved before exchange.
  • A chain break. This is when someone in the chain pulls out, which can stop every linked transaction until a new buyer or seller is found.

What we do about it

  • We chase the other side and third parties regularly.
  • We email you at every key stage of a purchase or sale.
  • We tell you if something is taking unusually long, and why.

No news usually means we are waiting on someone else, not that nothing is happening. Each guide says which stages often go quiet and for roughly how long, so a quiet week need not be a worry. For a longer explanation, read our article on why a house sale can take so long.

Keeping your money safe

Buying a home involves large sums of money, which makes conveyancing a target for email fraud. Criminals hack or copy email accounts and send messages that look as if they come from a solicitor, an estate agent or a broker, asking for money to be paid into a different account. Once the money has gone, it may not be possible to get it back.

  • Before you send us money for the first time, call us on the number you already have for us to confirm our bank details.
  • Be wary of any message that puts you under pressure to pay quickly, even if it seems to come from us.
  • If you think you may have paid money to a fraudster, call your bank straight away, then call us.

Our article on the warning signs of property fraud explains what to look out for.

Frequently asked questions

How long does conveyancing take?

A straightforward freehold purchase in a short chain usually takes 10 to 14 weeks from instruction to completion, and a leasehold purchase often takes longer. The main factors are the length of the chain, how quickly searches come back from the council, how quickly the other side answers our questions and, if you are buying with a mortgage, how long your lender takes. The buying and selling guides explain how long each stage usually takes, and your conveyancer can tell you where your own matter stands.

Why haven’t I heard anything for a while?

Quiet periods are a normal part of conveyancing. They usually mean we are waiting on someone outside our office, such as the council, the other side’s solicitor or a lender. We email you each time your purchase or sale reaches a key stage, and we tell you if something is taking unusually long. If you would like an update in between, reply to any email from us and your conveyancer will get back to you.

What is the difference between exchange and completion?

Exchange of contracts is the point where the sale becomes legally binding and the completion date is fixed. Before exchange, either side can usually pull out without a legal penalty. Completion is the day the money is paid, ownership passes to the buyer and the keys are released. There is usually a gap of 1 to 4 weeks between the two, but they can happen on the same day. Our completion day guide explains both in more detail.

Can I speed it up?

You can help most by sending everything we ask for at once and in full, answering our questions quickly, and signing and returning documents as soon as you can. Sellers can save weeks by returning the property forms in the first week. Much of the timetable depends on other people, such as the council, the lenders and the rest of the chain, and nobody can promise a date until contracts are exchanged. If you have a deadline, tell your conveyancer early so we can explain what is realistic.

What happens if the chain breaks?

A chain breaks when someone in it pulls out before exchange. Your own transaction then usually pauses until a new buyer or seller is found, or the chain is rearranged. It is unsettling, but it does not always mean the end of your move. We will explain where it leaves your own matter, what costs you may have incurred and what your options are.

Do I need to come into the office?

In most cases, no. We can usually handle everything by phone, email and post, and we check your identity through our secure online ID check. Some documents, such as the transfer deed, must be signed in front of a witness, but the witness does not need to be at our office. If you would prefer to meet, ask your conveyancer.

How will you contact me?

If you are buying or selling, we email you at each key stage, and your conveyancer contacts you by phone or email when they need something or have news. Every email from us names your conveyancer, and your replies go straight to them. We will never ask you to pay money through a link, and we will never change our bank details by email, text or phone.

What should I do if I get an email asking me to pay into a new account?

Do not pay. Judge Law will never change its bank details by email, text or phone. Call us on the number you already have for us, not a number given in the message, and tell us what you received. If you have already sent money, call your bank straight away, then call us. Acting quickly gives you a better chance of the payment being stopped.

How to reach us

  • Your conveyancer's name and contact details are in every email we send you. Replies to those emails go straight to them.
  • We aim to reply within one working day. Our office is open Monday to Friday, 9am to 5pm.
  • Our Windsor office: 01753 770 775. You can also find all our contact details.
  • If you are unhappy with our service, please tell your conveyancer first. Our complaints procedure explains what happens next.

Questions about your own matter?

Reply to any email from us, or call your conveyancer on 01753 770 775.

Call 01753 770 775